Shipping & Delivery

Dispatch times

Orders placed before 2pm on a working day (Monday to Friday, excluding UK public holidays) are dispatched the same day. Orders placed after 2pm, at weekends or on a public holiday are dispatched on the next working day.

Every order is picked and checked before it leaves us. Cylinders are inspected for damage and correct fill before dispatch.

Delivery options and costs

Service	Estimated delivery	Cost
Standard tracked (UK mainland)	1–2 working days	£4.95 — free over £75
Express next day (UK mainland)	Next working day by 1pm	£9.95
Highlands, islands & Northern Ireland	2–3 working days	£8.95
Republic of Ireland	3–5 working days	Quoted at checkout
Pallet / bulk delivery	2–5 working days	Quoted per order
Collection in person	By appointment	Free

Delivery estimates are working days from dispatch, not from the moment you order. They are estimates provided by our couriers, not guarantees.

Where we deliver

We deliver throughout the United Kingdom and to the Republic of Ireland. Because nitrous oxide is classified as restricted freight, we cannot ship it by every service or to every destination. If your address is outside these regions, please contact us before ordering and we will tell you honestly whether we can help.

We are unable to deliver to PO boxes, poste restante addresses or freight-forwarding addresses for pressurised goods.

Tracking your order

You will receive a dispatch email containing a courier tracking link as soon as your parcel is scanned. You can also check status on our order tracking page. If tracking has not updated for two working days, contact us with your order number and we will chase the courier.

Delivery attempts and safe places

Our couriers will normally make two delivery attempts. You can usually redirect a parcel, arrange a safe place or nominate a neighbour directly through the courier's tracking link. Please note that pressurised cylinders should not be left in direct sunlight or in a hot vehicle, so we ask couriers not to leave them in unshaded outdoor locations.

If a parcel is returned to us as undelivered after two attempts, we will contact you to arrange redelivery. A second delivery charge may apply.

Damaged, missing or incorrect deliveries

Please check your order on arrival. If something is damaged, missing or incorrect:

• Photograph the outer packaging before unpacking further, plus the contents.
• Contact us within 48 hours of delivery with your order number and the photographs.
• Do not use any cylinder that is dented, corroded, leaking or otherwise damaged.

We will replace or refund damaged and incorrect items at our cost. See Returns & Refunds for the full process.

Age verification on delivery

We sell to over-18s only. We may require an age check at the point of order or on delivery, and our couriers may request proof of age before handing over a parcel. See our Age Verification policy.

Delays outside our control

We are not liable for delays caused by events outside our reasonable control, including severe weather, courier network disruption, industrial action or customs processing. If a delay is significant, we will contact you and you may choose to cancel the order for a full refund.